I ordered the largest print, and a hassle-free, very satisfactory response was provided when print arrived damaged. The frame was cracked on a knot which tore the print slightly on the side. I emailed the issue with requested pictures, and a new print was to be sent out. I did have to follow up once, but they were prompt with a response & print was already on its way. It arrived undamaged on the second try, and I was very satisfied even though there was a issue.