WHEN WILL MY ORDER ARRIVE?
We have facilities internationally to provide purchases quickly & offer FREE SHIPPING too many locations around the world.
• Continental United States - FREE SHIPPING 5-8 Business Days
• Canada - FREE SHIPPING ON MOST SIZES 7-10 Business Days
• Australia - FREE SHIPPING 5-8 Business Days
• UK - FREE SHIPPING 8-15 Business Days
• METAL SIGNS - US GROUND SHIPPING ONLY
Please note that during holidays, delivery may take slightly longer due to increased order volume.
* Unfortunately, we will not stop or approve transport so that you can pick up at a dock or transport station before the delivery date.
WHAT IS YOUR RETURN POLICY?
Our goal; is to offer quality personalized products and gifts that create memories. All our products are quality checked before leaving our facility so that you receive the highest quality product. At Walls of Wisdom we are committed to our customers and satisfaction is important. We back our products and offer a 100% customer satisfaction guarantee.
We do not offer returns or refunds on personalized products. If your order is damaged we will send you a new shipment of the same product. Please read details on damaged products.
You may cancel or change your order within 24 hours of purchase. If your product is not canceled in the 24 hour window it will be sent automatically. Then after you receive your sign you may then return it undamaged based on the return guidelines below.
NOTE: It is the customer's responsibility to return your product. Shipping charges will not be refunded. Walls of Wisdom does not supply pre-paid shipping materials for returns or cover the returned merchandise shipping fees. You must send back unwanted product at your own expense. Once the product returned and reviewed, a refund within (12-24) hours of receiving the returned merchandise.
Walls of Wisdom canvas art is high-quality canvas material stretched over a 1.25 solid wood frame for superior quality wall art.
• All canvas art comes ready to hang straight out of your shipping box with a pre-installed saw tooth hanger on the back. Just find your hanging location and hang with a small nail in your wall.
• Walls of Wisdom wall art comes with black finished gallery sides for a high-end look on all of our canvas art.
• Eco-friendly inks are used in all of our products for a cleaner environmentally friendly product for your home or business.
WHO DO I CONTACT FOR PRESS INQUIRES?
For all press inquiries email: firstname.lastname@example.org and your email will be forwarded to the best person!
Please contact email@example.com for the return shipping address if you would like to return within 30 days. You may return the product to us undamaged within 30 days, email tracking information, name and order# to firstname.lastname@example.org and we will gladly refund you one your sign is received undamaged and in good condition.
DAMAGED PRODUCT ?
My product arrived damaged, what do I do?
• Take a digital photos of your damaged product and the shipping box it arrived in (if the package is also damaged).
• Attach all your photos to an email and send them to email@example.com. Be sure to include your ORDER NUMBER, FULL NAME, and brief description.
• You will receive an email within 24 hours confirming that your damaged replacement will be processed.
Due to changes we are not offering custom design temporarily. We will offer it again I the near future. So at this time we are only offering personalized signs in the designs offered on-line.
• If your photo return is confirmed, you do not need to mail back your product.
We will process the replacement based on the claim and automatically send out your replacement within 72 hours.
TRACKING YOUR ORDER
Tracking will be updated & and a confirmation email will be sent to the email you provided at the time of purchase. Allow at least (4) business days to receive your tracking link to check your order status.
WHO DO I CONTACT FOR OTHER INQUIRES?
Open Mon.- Fri. 10:00 a.m.- 3:00 p.m. Central Time
PAYMENTS BY PHONE OR CHECKS?
* Unfortunately , we do not accept credit cards by phone or checks.
ECO FRIENDLY & GREENGUARD GOLD CERTIFIED INKS
ENVIRONMENTAL FRIENDLY PRINTING
Walls of Wisdom water-based printing products ensures that they are solvent-free and do not pose a threat to the environment. Our prints are safer for schools, hospitals, employees and customers than solvent-based printing methods. Walls of Wisdom canvas printed art uses GreenGuard Gold certified, inks, printed substrates, and the combination of both for indoor applications—contribute to healthier indoor environments by minimizing potential exposure to airborne chemicals.
ENERGY EFFICIENT PRINTING
Walls of Wisdom canvas prints are created with HP Latex printers due to the eco-friendly benefits of the products we use. These printers designed to minimize the environmental impact of printing through manufacturing, use and disposal to developing and sourcing sustainable substrates, HP is designing end-to-end sustainability into large-format signage printing. HP Latex printers, primary eco-labels: ENERGY STAR® A voluntary United States (US) Environmental Protection Agency (EPA) program that certifies products for superior energy efficiency. ENERGY STAR® is recognized by governments in the US, Taiwan, the EU, Australia/New Zealand, and Japan and products sold to these countries must be certified.
REDUCING OUR CARBON FOOTPRINT
Walls of Wisdom has several locations worldwide to ship with ease in many countries around the world. Walls of Wisdom will be manufactured at the facility closest to your location, which makes for shorter shipping distances and reduced carbon emissions.